At eleven o'clock at night, in an office in Lujiazui, Shanghai, Ms. Chen had just finished a transatlantic call. Her father — a 78-year-old retired professor — had developed sudden cardiac discomfort and was under observation at a hospital in Chengdu. She needed to bring him back to Shanghai within 48 hours, but the earliest commercial flight wasn't until the day after tomorrow.
She didn't panic. She picked up her phone and sent a WeChat message to her iFlyPlus advisor.
Four hours later, a Gulfstream G650 departed from Shanghai Hongqiao, equipped with an AED defibrillator and a nurse with ICU credentials. After Professor Chen landed in Chengdu, the entire journey from hospital to airport was escorted by iFlyPlus ground team. The next morning at six, he was already in his bedroom at home in Shanghai, drinking white tea at exactly 65 degrees.
Ms. Chen later told us: "It's not that I chose you because you're fast. It's because I know that no matter the time, no matter the situation, someone will always be there."
That's what trust looks like. Not a promise in an advertisement, but a WeChat message in the middle of the night.
12 Years of Doing One Thing: Making Sure Every Departure Is Covered
In 2014, iFlyPlus was founded in Shanghai. At the time, China's private jet market was still in the "billionaire's toy" phase — most people saw chartering as a pastime for the wealthy. But we saw a different need — not showing off, but certainty.
A business executive who needed to complete three rounds of negotiations in Shanghai, Zurich, and London within 36 hours. A four-generation family who went to Courchevel for skiing every winter without fail. A mother traveling to Tokyo with her hundred-day-old baby, needing the cabin temperature held at exactly 24°C, with formula prepared in her specified brand.
These needs couldn't be met by commercial airlines. And traditional charter brokers could only help you "find a plane" — no one worried about every kilometer after landing.
iFlyPlus chose a different path: we don't sell flights, we sell end-to-end certainty. From a single phone call to arriving home safely, every step in between — route approvals, ground transport, hotel connections, emergency response — is managed by dedicated personnel, never dropped.
Over 12 years, we've built a network of 11,800+ business jets, 6,600+ luxury hotels, and 5,000+ airports across 186 countries. But the numbers we're most proud of are different:
| Metric | iFlyPlus | Industry Average |
|---|---|---|
| Member renewal rate | 95%+ | ≈60% |
| Repeat purchase rate | 38.9% | ≈8% |
| NPS Score | 72 | ≈30 |
| Major safety incidents | 0 | — |
Behind these numbers are 2.63 million+ members who voted with their feet. They know there are "cheaper" options out there — but after experiencing iFlyPlus once, they understand that true savings isn't the lowest price, it's never having to worry.
444 Certified Operators, for One Takeoff Standard
Safety isn't a slogan — it's a system that allows no compromise.
Every iFlyPlus charter requires the partner operator to hold at least one of the three major international safety certifications: Wyvern, ARGUS, or IS-BAO. This means: traceable aircraft maintenance records, pilot annual flight hours meeting standards, and insurance coverage exceeding legal requirements.
Our partner network spans 444 operators globally, but only those who pass the complete safety audit enter the dispatch pool. We'd rather tell a member "this aircraft cannot fly today" than allow any uncertainty to take off.
On the contract side, iFlyPlus pioneered Standardized Contract V3.0 + third-party fund escrow in the industry. Every expense has a clear destination, every change has written confirmation. Your funds don't pass through the operator — they're held by a third-party trustee. This isn't common in the industry, but we take responsibility for every cent.
Three Members' Stories, More Real Than Any Advertisement
"It's not that I don't have time to compare — it's that trust has already been built"
Ms. L, V3 Purple Diamond member. In 2019, her first trip from Shanghai to Tokyo, her advisor presented three options, comparing everything from aircraft type to hotel connections. Six years later, every family trip goes directly through iFlyPlus. "I don't need to compare anymore," she says. "Because they care about details more than I do."
"20 years in foreign trade — what I value most is certainty"
Mr. W, V2 Rose Diamond member. He regularly travels between Shenzhen and Singapore. During a typhoon, all flights were cancelled — a delayed contract signing in Singapore would mean losses in the millions. iFlyPlus's routing team coordinated an alternative departure from a nearby city within two hours, getting him to the signing table on time.
"My father is 80. Every trip with him could be one of the last"
Mr. Zhang's father is elderly, and he's especially careful about every family trip. What iFlyPlus arranged wasn't just a plane — an onboard nurse monitored his father's blood pressure throughout, the seat angle was preset to his preferred recline, and a wheelchair was waiting at the cabin door upon landing. "You thought of more than I did," Mr. Zhang wrote in a WeChat message.
True refinement isn't being seen — it's being understood.
Trust is never built by one perfect service. It's built across a thousand "no problems," gradually releasing the worry.
How iFlyPlus Differs from the Rest
Most charter platforms serve as "information brokers" — they help you find a plane, and the transaction ends.
iFlyPlus is a full-service operator. From your first WeChat message to the moment the cabin opens, your luggage is delivered, and you're on your way home — after-sales, contracts, rebooking, emergencies — all handled by dedicated personnel. You never need to find your own transport in an unfamiliar city, call customer service during a cancellation, or feel alone at any point.
| Dimension | iFlyPlus | Traditional Brokers |
|---|---|---|
| Service scope | End-to-end coverage (air + ground + hotel + emergency) | Flights only |
| Response | 24/7 dedicated advisor, response within 15 min | Business hours 9-18 |
| Contract | Standardized V3.0 + third-party fund escrow | Mostly verbal agreements |
| Safety standard | 444 Wyvern/ARGUS/IS-BAO certified operators | No unified standard |
| Membership | V0-V8 five tiers, points never expire | No system / one-time |
Perhaps You've Also Had Such a Moment
Perhaps you've been searching for a travel partner you can trust — no need to compare prices endlessly, no worry about hidden traps. Just one call and receive a tailored configuration. Every iFlyPlus advisor has accompanied clients through late-night emergency departures, seamless connections in foreign lands, and composed family gatherings. We understand deeply: what you need isn't just an aircraft, but certainty.
Begin Exploring
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Note: The cases above are adapted from real service scenarios. Specific service plans are subject to official iFlyPlus confirmation.
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